yeohyeeteng

YEOH YEE TENG

LinkedIn | GitHub | Portfolio

ABOUT

I am Yee Teng, a passionate, detail-oriented data analyst with experience across industries including aviation, technology, finance, and engineering. Skilled in SQL, Python, advanced Excel, and dashboarding, I translate complex data into actionable insights that drive efficiency and performance across departments such as fraud, customer experience, operations, marketing, and partnerships. My work has delivered significant results, including S$4 million in annual cost savings, an 87% reduction in data costs, and a 70% decrease in customer escalation rates through automation. Fluent in multiple languages, I communicate insights effectively across diverse teams. Committed to continuous learning and collaboration, I strive to deliver impactful, data-driven solutions that create measurable business value.

Experience | Education | Featured

EXPERIENCE

SENIOR DATA ANALYST (2021 to Present)
Developing strong data insights and actionable business solutions across multiple industries

Business Skills

• Business and Data Analysis

  Data Visualization and Dashboarding

  Business Intelligence – Conducted data analysis to uncover business trends, contributed to a cost avoidance of S$4,000,000 per year

• Query Performance

  Query Optimization – Optimized complex SQL queries, reduced data bytes billed by 87%

• Automation

  Process Optimization – Enhanced customer contact journey, decreased customer escalation rates by 70%

• Project Management

  Time Management

  Stakeholder Management – Led cross-functional projects, achieved targets in 50% of the planned schedule time

• Troubleshooting

  Structured Problem-Solving

  Creative Solutions – Troubleshooted the abnormal trends in multiple dashboards across teams, preventing erroneous decision-making by S$280,000 per month

Technical Skills

• Database Reading: SQL
• Data Visualization and Dashboarding: Tableau, Looker Studio, Power BI, Qlik Sense
• Spreadsheet and Analysis: Advanced Microsoft Excel, Google Sheets (Pivot Table, VLOOKUP, XLOOKUP, VBA Macros, Analysis ToolPak)
• Programming: Python (pandas, numpy, scikit-learn, matplotlib, seaborn)
• Machine Learning: Linear / Logistic Regression, SVM, KNN, Decision Tree, Random Forest

Personal Skills

• Communication: English, Chinese, Malay, Hokkien, Cantonese (Basic French and Korean)
• Planning and Organization
• Attention to Details
• Teamwork
• Leadership

FOODPANDA SINGAPORE

SENIOR DATA ANALYST (Customer Experience and Fraud Strategy) (2024 - 2025)

• Conducted data analysis to uncover business trends, developed actionable solutions to reduce cost (cost avoidance) of S$4,000,000 per year
• Developed & optimized SQL queries to extract a large dataset from multiple sources, reduced bytes billed by 87%
• Built dashboards to enhance data-driven decision-making speed for executives
• Troubleshooted the abnormal trend in multiple dashboards, preventing erroneous decision-making by S$280,000 per month
• Optimized customer contact experience, decreased escalation rates by 70%
• Led a taskforce of 10 to improve taskforce KPIs, success led to the taskforce being replicated by the Hong Kong region
• Initiated & streamlined vendor fraud processes
• Supported local authorities in the investigation of reported crime fraud cases
• Identified fraud trend, imposed fraud rules to prevent future cost leakage
• Enforced stricter rider compliance for ambiguous order cancellation by riders
• Pushed for fraud safety measures to prevent fraudulent and crime activities, minimize money laundering & terrorism financing risks
• Evaluated existing frameworks & rules to ensure relevancy with false positive of <5%

DATA ANALYST (Customer Experience and Fraud Strategy) (2023 - 2024)

• Oversaw wastage and refunds cost, developed strategy to reduce cost leakage
• Managed RFM (Risk Fraud Management) escalation and processed rates, derived useful insights to improve customer experience
• Evaluated RFM (Risk Fraud Management) false positives, designed solutions to lower negative metrics
• Analyzed massive customer, rider, and vendor data to generate insights on user behaviors and/or risks
• Conducted data investigations and analysis on suspicious trends and insights independently or as follow-up for escalations reported by stakeholders or by external parties such as vendors, SPF
• Explored business issues/opportunities, uncovered insights and/or identified targeted areas for mitigating risk
• Collaborated cross-functionally on managing risk associated with foodpanda products and processes
• Identified gaps in current systems, policies and strategies, and recommend enhancements and process improvements to mitigate emerging fraud risks through a collaborative approach with stakeholders

DATA ANALYST (Vendor Performance and Fraud Strategy) (2022 - 2023)

• Analyzed massive customer, rider, and vendor data to generate insights on user behaviors and/or risks
• Developed and communicated insights and recommended actions to stakeholders to reduce risk by contributing towards rules, and other detection systems
• Conducted data investigations and analysis on suspicious trends and insights independently or as follow-up for escalations reported by stakeholders or by external parties such as vendors, SPF
• Explored business issues/opportunities, uncovered insights and/or identified targeted areas for mitigating risk
• Identified potential false positive cases and continuously improved current methods to eliminate them
• Maintained and monitored key metrics and alerted the business on potential issues
• Collaborated cross-functionally on managing risk associated with foodpanda products and processes
• Worked with business teams locally to translate requirements and needs to the Tech/Regional team

UNICORN FINANCIAL SOLUTIONS PTE LTD

INTRODUCER PROJECT MANAGER (2018 - 2021)
FINANCIAL CONSULTANT (Plan Writing) (2016 - 2021)

ERNI ASIA HOLDING PTE LTD

MARKETING ENGINEER (2016)
MARKETING SPECIALIST (2012 - 2015)

EDUCATION

Nanyang Technological University (2008 – 2012)

Bachelor of Engineering (Mechanical Engineering)

• 1st Class Honours (Cumulative GPA: 4.52/5.00)
• Dean’s List for Academic Year 2010/2011

FEATURED

Professional Certifications & Courses Attended

RISE by DigitalBCG Academy, Business and Data Analytics (2022)
RISE by DigitalBCG Academy

Machine Learning (2020)
Coursera (Offered by Stanford University)

Python for Everybody Specialization (2023-2024)
Coursera (Offered by University of Michigan)